01. Do you have a health guarantee?
02. Is shipping really safe?
03. How many puppies you already ship? How the shipping works?
04. Do you provide references?
05. What about the vaccinations?
06. I'm new at this. Can you help?
07. Are your puppies all registered?
08. What is an Exportation Pedigree?
09. If I want one of your puppies, where do I start?
10. How can I choose my puppy?
11. How can I know that the puppy I will choose is the same one I will receive?
12. How to purchase my new friend?
13. What dog food is best for our new puppy?
14. My question isn't answered here...

01. Do you have a health guarantee?

Yes. If by one year of age, your puppy develops a congenital problem that will end or shorten its life, we will replace it with a similar puppy. Your puppy is guaranteed free from Parvo and Distemper. Clic her to see all our full Health Guarantee.

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02. Is shipping really safe?

Yes, it is very safe. Only flights specifically set up to accommodate live animals will even accept a puppy. The aircraft must be heated, AC, and pressurized with airflow. The animals are the last on the plane and the first off. We will never ship a puppy that is less than 10 weeks of age.

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03. How many puppies you already ship? How the shipping works?

We already shipped more than 80 puppies to all USA territory. All of them arrived safe and sound, in perfect shape.
We can send your puppy to any major airport by priority air service. It really is like buying the pup a ticket on the plane. This generally means that the pup only has to be at the airport one hour before the flight leaves, he stays in the office until 30 minutes before take off when he is carried out to the plane in his little pet kennel. He travels in the air conditioned/heated, pressurized part of the plane. You simply meet the plane and pick him up. You have to show identification so that no one else can claim your dog. We make all the arrangements for you.

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04. Do you provide references?

Absolutely, it will be a pleasure. Just e-mail us. We are not offended by this request, since we have experienced both positive and negative situations when purchasing a pet. We understand how difficult it is to buy a family member sight unseen.

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05. What about the vaccinations?

Your puppy will arrive with the shots correct according to it age and a medical records provide by our vet. He/she will have been wormed several times. We suggest following your vet's advice on these issues.

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06. I'm new at this. Can you help?

Certainly. We want you and the puppy to be happy and compatible. We have put together several information on the care of the new arrival at our web site Royal Windsor Kennel.

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07. Are your puppies all registered?

All of our parents are registered. I can provide you the exportation pedigree that allows you AKC full breeding rights.

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08. What is an Exportation Pedigree?

All our dogs and puppies are from pure breed and register in brasilian kennel club (CBKC), to this register be recognized and accept by AKC (American Kennel Club) I need to request the Exportation Pedigree. This document will provide you AKC full breeding rights.
If you want your puppy just to pet company this document would not be necessary.

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09. If I want one of your puppies, where do I start?

Start by e-mail us. We like to find out your requirements for a new puppy so we can match just the right pet to you. We want you to feel confident that you will receive the exact puppy that we described to you. Our puppies are microchiped to guarantee this. We can attach pictures of puppies and send them by email with other pertinent information.

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10. How can I choose my puppy?

In our web site clic on Available Litters and after on the picture of the breed you desire.
Choose the picture of the available puppy and contact us by "Reserve your puppy".

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11. How can I know that the puppy I will choose is the same one I will receive?

Good question. All of our puppies are microchipped, you will be able to visualize his/her microchip number on the picture's side. This will guarantee that the one you chose is the one you will receive.

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12. How to purchase my new friend?

We try to start showing pictures of our puppies at 5-6 weeks of age. They will not be shipped until 8 weeks of age. If you find that perfect friend and want us to hold your puppy we ask that you send a US$ 200.00 deposit. The deposit is a guarantee that the buyer will complete the purchase by sending the rest of the money (including shipping charges) before shipping. If for any reason the buyer does not complete the purchase within an agreed upon time frame the deposit will not be refunded or transferred.
If the puppy does not for any reason pass the vet inspection before shipping or any other medical condition arises hindering the health of the puppy the buyer will be refunded the US$ 200.00 deposit or may transfer the deposit to another puppy chosen by the buyer.
We ship our puppies through airlines. We find the shortest flight to your destination. We do all flight booking coordinating with you the best flight for the puppy.

Form of payment that we accept:
The best way is a Payment Order by transfer by wire (your bank transfer to my bank). It's very safe and easy.
As soon as you confirm 100 % sure your interest in purchase the puppy we will send you the payment instructions and pertinent data.

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13. What dog food is best for our new puppy?

We recommend three dog foods that we have personally used: Royal Canin for puppies of small breeds, Eukanuba and ProPlan.

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14. My question isn't answered here...

You can contact us via e-mail to find out more!

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